What might be the one thing that could make this entire trip worthwhile? Knowing that my time and energy spent smiling at unhappy German customers will result in a complete and satisfying turn-around: no less than delighted European customers.
Or, I could get over here and discover the key sales person was on vacation last week and Germany was effectively shut down for Good Friday and the Monday after Easter. And that this week is a slow week when many European Dell folks and their customers take vacation. It would be great to know that no meetings have been set up with any customers, neither those that are happy, sad, mad, nor hostile…none. La, la, la! I’m in Europe and no one seems to be aware or care.
That, my dear family and friends, will soon change. If I’m coming all the way over here, by golly, these guys WILL BE HAPPY by the time I leave. Even if they don’t know why. They will certainly never appreciate what hit them.
Meanwhile I’ve been up for more hours than I can count. That hour of Ambien-induced dozing-slumber was inadequate. I’m going to take a bath and hit the hay.
For your viewing pleasure, 3 pictures: 
the hotel room’s do-it-yourself bedding (sure, at $150/night I’ll make my own bed), 
the first room’s bathroom (no bathtub, just a teeny shower) and 
the 2nd room’s bathroom. Oh, and – you’ll see on the counter my Kindle, fully charged and ready for me to pick up where I left off with the good detective Spenser.
Love,
Fran
